Frequently Asked Questions

This page answers common questions about shopping with joyzooiy

1. When will my order be processed?

Orders usually require 1–2 business days for processing before dispatch. High-volume periods, verification, or product availability may extend this time.

2. How can I track an order?

When tracking is available, a shipping confirmation is sent to the email used at checkout. Tracking can take 1–2 business days after dispatch to show its first carrier scan.

3. Can I change or cancel an order?

Contact us as soon as possible. We will try to help, but an order cannot be changed or canceled after it has entered fulfillment or shipped.

4. What if my item is damaged, incorrect, or missing?

Email us promptly at  service@joyzooiy.com with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and provide the appropriate remedy.

5. Which currency is used?

Store prices and shipping rates are set in United States dollars (USD). Your payment provider may apply conversion or cross-border fees.

6. How do I get help?

Email service@joyzooiy.com and include your order number when the question concerns a purchase.

7. Corporate & Customer Support Information

This website is owned and operated by Dongying Lihao Information Technology Co., Ltd.

Legal Company Name: Dongying Lihao Information Technology Co., Ltd.

Brand Name: joyzooiy

Customer Support Email: service@joyzooiy.com

Address：Room 716, Building 1, No.58 Fuqian Street, Development Zone, Dongying City, Shandong Province, China

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)