Shipping policy

At joyzooiy, we know that ordering your building block toys is an exciting step toward your next creative project. We are dedicated to ensuring your items travel safely and arrive in pristine condition. This policy outlines our efficient global fulfillment process.

1. Our Direct Logistics Philosophy

To ensure our quality building block toys avoid unnecessary handling through multiple middle-warehouses, joyzooiy operates on a streamlined direct-to-consumer model. Shipping directly from our specialized manufacturing and quality-control hubs allows us to:

  • Protect Product Integrity: Fewer transfer points mean minimal risk of damage to delicate plastic components, molded bricks, and outer packaging.
  • Maximize Value: Cutting out traditional retail markups and redundant warehousing fees lets us offer premium products at fair prices.
  • Provide Global Reach: We deliver straight from our innovation hubs to doorsteps worldwide, operating on a standard UTC+8 business schedule.

2. Order Processing & Fulfillment

Every order undergoes a rigorous preparation phase before dispatch:

  • Standard Processing: Please allow 2 to 4 business days for order verification, strict quality control inspections, and secure protective packaging.
  • High-Volume Periods: During major holidays or peak promotional events, processing times may extend up to 5 business days as we maintain our high standards.
  • Shipping Rates: We offer a straightforward Flat Rate Shipping fee of $5.99 on all orders, covering professional handling and logistics. Free shipping may apply to eligible promotional thresholds as displayed on the site.

3. Estimated Transit Times

We partner with reliable international carriers to balance safe transport with efficient delivery timelines:

  • United States: 10 – 20 business days after dispatch.
  • Canada, UK & Australia: 10 – 20 business days after dispatch.
  • International / Rest of World: 10 – 20 business days after dispatch.

Note: Timelines are calculated in business days (Monday – Friday, UTC+8). While we strive for absolute punctuality, external variables such as customs inspections or severe weather may occasionally cause minor delays.

4. Tracking Your Shipment

  • Confirmation: As soon as your shipping label is generated, you will receive an automatic email containing your tracking number.
  • Initial Scans: Please allow 1 to 3 business days for the carrier's tracking portal to reflect the initial package scan.
  • Cross-Border Gaps: For international shipments, it is entirely normal for tracking updates to pause temporarily while the package moves through cross-border transit hubs.

5. Customs, Duties & Import Taxes

Orders are shipped globally from our fulfillment centers under DDU (Delivered Duty Unpaid) terms:

  • Customer Responsibility: Any applicable import tariffs, value-added taxes (VAT), or local customs fees are determined by destination country regulations and are the responsibility of the recipient.
  • Customs Delays: While we ensure all necessary commercial documentation is attached to expedite clearance, joyzooiy is not liable for delays caused by local customs authorities.

6. Order Modifications & Cancellations

  • Time Window: If you need to update a shipping address or cancel an order, you must contact  service@joyzooiy.com within 12 hours of completing your purchase before fulfillment begins.
  • Post-Processing: Once an order has been successfully handed over to our logistics partners and dispatched, it can no longer be intercepted, cancelled, or modified. Please refer to our Return Policy thereafter.

7. Transit Protection: Damaged, Defective or Lost Items

Your satisfaction is our top priority. If anything goes wrong during transit, we will make it right:

  • Damaged or Defective Upon Arrival: If your package or items arrive visibly damaged, defective, or incorrect, please take clear photographs or a short video of both the items and the outer packaging. Notify us via  service@joyzooiy.com
     within 72 hours of delivery so we can arrange an appropriate replacement, refund, or solution at no additional cost to you. We will not automatically reject claims solely based on carrier delivery scans if an item arrives genuinely damaged.
  • Lost Packages: If tracking shows an extended standstill without updates and the carrier officially confirms the package as lost, we will reship your order or issue a full refund at zero additional cost.

8. Corporate & Customer Support Information

This website is owned and operated by Dongying Lihao Information Technology Co., Ltd.

Legal Company Name: Dongying Lihao Information Technology Co., Ltd.

Brand Name: joyzooiy

Customer Support Email: service@joyzooiy.com

Business Address: Room 716, Building 1, No.58 Fuqian Street, Development Zone, Dongying City, Shandong Province, China

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)