Refund policy
At joyzooiy, our goal is to deliver a pleasant shopping experience for every customer browsing our building‑block toy collection. This policy sets out our rules for processing return applications, handling damaged merchandise and issuing refunds for our building‑block products.
Return Time Limit
Return applications can be submitted within 30 calendar days after you receive your goods. To meet return conditions, products must stay unused, remain in unopened condition and come with complete original packaging, alongside valid proof of purchase. Please keep in mind that parcels sent back without prior official authorisation might be rejected.
Non‑Returnable Goods
Based on product safety requirements and item integrity standards, building‑block sets with opened packaging seals, assembled products, custom‑tailored goods and items labelled as final‑sale cannot be returned. This rule does not apply to defective‑on‑arrival products or circumstances mandated by local consumer‑protection legislation.
Damaged, Wrong or Missing Products
Kindly check your parcel immediately upon delivery. If you receive broken, faulty, mismatched goods or find missing parts inside your package, please reach out to us without delay. Provide your order number and clear photos covering the goods, outer package and shipping label. We will evaluate your supporting materials and offer suitable solutions including replacement or refund.
Return Shipping Expenses
Customers shall bear return delivery fees, except for scenarios caused by product defects, order‑fulfilment errors or obligations stipulated by consumer‑related laws. Initial delivery fees paid at checkout are non‑refundable. We highly suggest choosing a shipping option with tracking capability. You take full responsibility for returned packages until our side successfully receives them.
Refund Arrangement
After we receive and complete inspection for your returned goods, approved refunds will be credited to your original payment account. Banks and payment service providers will need their own processing cycle for funds to show in your balance. Where legally allowed, we have the right to subtract compensation for value loss resulting from excessive handling beyond simple product examination.
Contact Support
If you require support regarding return‑related matters, send an email to service@joyzooiy.com. Please attach your order number, state your application reason and add relevant picture evidence.
Nothing stated within this policy shall override or restrict your statutory consumer rights granted under applicable local laws.
Operating entity: Dongying Lihao Information Technology Co., Ltd.
Brand Name: joyzooiy
Business Address: Room 716, Building 1, No.58 Fuqian Street, Development Zone, Dongying City, Shandong Province, China
Customer Support Email: service@joyzooiy.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)