Terms and Conditions

These Terms and Conditions exclusively govern all purchase transactions completed via the joyzooiy online store. They serve as a comprehensive legal framework alongside our official Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. Eligibility & User Responsibilities

  • Age & Legal Capacity: All customers must meet the legal age and capacity requirements to enter into a valid, binding purchase agreement in their respective regions.

  • Information Accuracy: You are solely responsible for ensuring the authenticity, completeness, and accuracy of all personal contact details, delivery addresses, and billing information submitted during checkout.

  • Account Security: You are fully accountable for all activities and orders conducted under your registered account and are obligated to maintain its security.

2. Order & Contract Confirmation

  • Commercial Invitation: All product displays, cart presentations, and checkout pages are deemed commercial invitations rather than formal, binding offers.

  • Contract Formation: A valid sales contract for our building block products only takes effect upon our official order review, approval, and the issuance of an order confirmation or shipment notification. System-generated automatic acknowledgment receipts do not constitute final confirmation.

  • Order Review Rights: We reserve the right to review orders for pricing errors, fraud risks, inventory shortages, or other unforeseen issues, and to make corresponding adjustments or cancellations if necessary.

3. Payment, Tax & Currency Regulations

  • Pricing & Taxes: All supported payment methods and pricing are clearly displayed at checkout. The total order amount includes applicable statutory taxes, standard shipping fees, and any other service charges disclosed during purchase.

  • Third-Party Fees: Currency conversion fees, cross-border transaction fees, or related charges levied by your issuing bank or payment provider are independent of joyzooiy and are the sole responsibility of the customer.

4. Shipping, Delivery & Risk Transfer

  • Fulfillment Solutions: We provide flexible delivery options tailored dynamically to your destination region and real-time inventory status.

  • Risk of Loss: The risk of product loss or damage transfers to the customer in accordance with local consumer protection laws.

  • Legal Ownership: To the extent permitted by law, legal ownership of purchased products remains with Dongying Lihao Information Technology Co., Ltd. until full payment is received.

5. Returns & Statutory Consumer Rights

  • Policy Compliance: All returns and refunds are governed by our official Return & Refund Policy.

  • Statutory Rights: All local statutory consumer rights—including cancellation rights and quality conformity guarantees—are fully respected. If any clause herein conflicts with mandatory local laws providing higher protection, local statutory laws shall prevail.

6. Force Majeure

We shall not be held liable for delivery delays, service interruptions, or performance failures caused by circumstances beyond our reasonable control, including natural disasters, carrier disruptions, government actions, labor strikes, infrastructure failures, or major network outages.

7. Severability & Contact

If any individual clause of these terms is deemed invalid by a competent authority, the remaining clauses shall remain in full force and effect.

8. Corporate Operations & Support

The joyzooiy online store is proudly managed and operated by Dongying Lihao Information Technology Co., Ltd., located at Room 716, Building 1, No.58 Fuqian Street, Development Zone, Dongying City, Shandong Province, China. We are deeply committed to delivering a wonderful building block shopping experience; should you ever need assistance, have feedback, or require support with an order, please feel free to reach out to our team at service@joyzooiy.com anytime from Monday to Friday, 9:00 AM to 6:00 PM (UTC+8).