Contact information
OFFICIAL COMPANY INFORMATION
Dongying Lihao Information Technology Co., Ltd.
The operating entity behind the joyzooiy building‑block brand.
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How Can We Assist You?
Need support regarding building‑block toys, order processing, item delivery, return procedures, refunds, payment concerns or data‑privacy requests? Our customer‑support team is ready to assist you.
CUSTOMER SUPPORT
mailto:service@joyzooiy.com
Email is our preferred communication channel for store‑wide and order‑related consultations.
Existing Orders
When submitting your inquiry, please provide your order number as well as the email address used at checkout. This helps us retrieve your order record and deliver efficient replies.
Damaged, Defective or Incorrect Items
If you receive unsatisfactory building‑block products, please attach a concise problem description together with clear photos or video footage covering products, outer packaging and shipping labels where applicable.
Return Guidelines
Do not send parcels back without prior notice. Our team will review your application and supply valid return instructions together with the designated receiving address for your specific order.
Response Timeframe
We aim to reply to all customer messages within 1‑2 business days. Matters related to logistics carriers, payment providers, fund refunds and privacy compliance may require extended review periods.
BUSINESS INFORMATION
Company: Dongying Lihao Information Technology Co., Ltd.
Brand: joyzooiy
Address: Room 716, Building 1, No.58 Fuqian Street, Development Zone, Dongying City, Shandong Province, China
Email：service@joyzooiy.com